Terms and Conditions

CUSTOMER is hereunder defined as “YOU”, “YOUR” “USER”

Service of CarryMates to the Customers

CARRYMATES offers a technology platform on www.carrymates.com and Mobile Application CARRYMATES available on Android platforms.

CARRYMATES’S Technology platform is an enabling platform for a consumer to connect with the consumer/enterprises/retailers for availing the services related to courier services and ERP.

CARRYMATES shall provide all the efforts to make these services available subjected to the commission from the user transaction and your association/linkage with the respective enterprise. This is the essence of Customer availing the services from Us.

User(s) Eligibility

User(s) means any legally abided individual or legally abided business entity/organization that operates in India or in other countries, uses and has the right to use the Services provided by CARRYMATES. Our Services are available only to those individuals or business entities who can form legally binding contracts under the applicable law and or who are competent under law to enter into a contract under the provisions of the Indian Contract Act.

CARRYMATES advises its users that while accessing the web site/ the application, they must follow/abide by the related laws. CARRYMATES is not responsible for the possible consequences caused by your behaviour during use of web site/application .

CARRYMATES at all the times reserves the right to deny service for any reasons.


CARRYMATES collects general user data including name, email ID, contact details etc. to facilitate services.

It is assumed that all information collected from the user is Correct & Accurate as it is presumed that the user passing all information is correct & accurate as per the proof they have and CARRYMATES can call at any time to prove the information passed to CARRYMATES and Customer are obliged to comply with. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users with liability on them for all losses to be incurred covering the reputation of CARRYMATES .

User accounts bearing contact number and email IDs are created and owned by CARRYMATES. Promotional discounts, offers and/or reward points is at the discretion of CARRYMATES and can be revoked at any point of time without prior notice for no liability and nor indemnification and . In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. CARRYMATES reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.

Usage Conditions

You are advised to provide accurate information to CARRYMATES. CARRYMATES can verify the information that you have provided and choose to refuse the service or use of the Application / the Website without providing reasons. By using the Application or Website you agree to:

  1. You have understood your contract with CARRYMATES for Website / Application usage and you have clearly understood the SERVICE in all respects of any kind.
  2. Use the Application for personal purpose only. Any commercial use shall amount to infringement of IPR belonging to CARRYMATES and you shall be liable to pay 10,000 USD at rate prevailing that present.
  3. You will not assign or otherwise transfer your account to any other person or legal entity as this is non-transferrable in nature.
  4. YOU will not use the Service or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes.
  5. YOU will not use the Service or Application to cause nuisance, annoyance or inconvenience.
  6. ou will not impair the proper operation of the network.
  7. You will not try to harm the Service or Application in any way whatsoever.
  8. You will not copy, or distribute the Application or other CARRYMATES Content without written permission from CARRYMATES.
  9. You will keep your account password information confidential or Any other identification we provide you which allows access to the Service and the Application.
  10. You will provide us with whatever proof of identity we may reasonably request.
  11. You will comply with all applicable law from your city, State and the country while using the Application or the Service.

In addition to other reasons mentioned under the Termination clause below, CARRYMATES reserves the right to immediately terminate the Service and the use of the Application should you not comply with any of the above rules.

General Customer Behaviour while using Service using Service Provider

It is expected that a reasonable behaviour shall be followed by the customers while utilizing the Services offered by CARRYMATES.

  • It is expected that a reasonable behaviour shall be followed by the customers while utilizing the Services offered by CARRYMATES.
  • All the calls made to call centre of CARRYMATES will be recorded for quality and training purposes and or audit basis and or forward basis.
  • The customer shall ensure that he/she will not indulge in any of the activities that are against the rules and regulations under laws of India .

Representation, Warranties, Idemnification and Limitation of Liability

Without prejudice to the above, the Company makes no representation or warranty that:

  • The Services will meet the customer's requirements.
  • The Services will be uninterrupted, timely or error-free.

Amendment to Terms of Contract

CARRYMATES shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.carrymates.com or the Application on the date that Company may indicate that such addition, variation or amendment is to come into effect.

Intellectual Property Rights

CARRYMATES is the sole owner or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with CARRYMATES, its affiliates or licensor's of CARRYMATES content, as the case may be.

All rights, not otherwise claimed under this contract or at www.carrymates.com, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader and shall accepts full responsibility for its use. CARRYMATES does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided "AS IS" with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall CARRYMATES be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

CARRYMATES reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website.


All related images/marks/methods and/or logos are registered trademarks or or service marks of CARRYMATES in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.


All content on this web site is the copyright of CARRYMATES except the third party content and link to third party web site on our website.

Any systematic retrieval of CARRYMATES content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from CARRYMATES is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Contract is prohibited and may invite legal action. As a condition of your access to and use of CARRYMATES's Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. CARRYMATES reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the CARRYMATES service, or if CARRYMATES believes that user(s) conduct is harmful to the interests of CARRYMATES, its affiliates, or other users, or for any other reason in CARRYMATES's sole discretion, with or without cause.

Consent to Electronic Communications and Transactions

By installing the mobile application shall mean that you have clicked the “I Agree and Abide” button and by clicking the ‘I Agree and Abide’ button on website, you consent to conduct transactions and receive communications, notices and information from us electronically, whether sent by e-mail or other electronic means. Electronic communications shall be deemed to have been received by you when we send the electronic communication to the email address / mobile number that as per our records, or when we post the electronic communication on the Application or the Website.

Choice of Law and Dispute Resolution

These Terms shall be governed by, and construed in accordance with, the laws of India, without reference to principles of conflicts of law. The parties agree that the courts of Navi Mumbai (Vashi) shall have exclusive jurisdiction over any dispute arising from or relating to these Terms, the Application or the Website. You expressly consent to the personal jurisdiction of said courts and waive any objection to such personal jurisdiction based on forums non convenience or any other basis.

CARRYMATES is of the belief that any problem can be resolved with mediation and negotiation and hence, before any disputes or difference or claims or any concern of any kind pertaining to this contract and or arising out of the services under this contract or through any other means, the customer shall report the problem to CARRYMATES and both shall try to understand the problem and resolve amicably in 7 days. If there is no outcome to liking of either parties, then aggrieved party shall refer the issue before the Sole Arbitrator to be appointed by CARRYMATES. The arbitrator shall be the High Court Judge or Supreme Court Judge or Senior Counsel having 20 years of practice and the same shall be appointed by CARRYMATES. The venue of arbitration shall be Vashi, Navi Mumbai. Charges and all will be shared equally.


The customer agrees and acknowledges that the use of the Mobile App/Website is at the sole risk of the customer and that CARRYMATES disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality and fitness for any purposes are excluded to the fullest extent permitted by law.
The information contained in this Website / Application is for general information purposes only. The information is provided by CARRYMATES and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of CARRYMATES. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the Website / Application up and running smoothly. However, CARRYMATES takes no responsibility for, and will not be liable for, the Website / Application being temporarily unavailable due to technical issues beyond our control.